Roadside Assistance Tesla: Things You Should Know

Last updated on September 12th, 2023 at 03:04 am

Tesla makes a roadside assistance service available all day for its customers in the event of any road incidents.

Also, you can get this app on your phone or the Tesla app. And a local technician will be available to assist you.

Suppose you still need clarification on how the service works and how to contact Tesla for help. 

In that case, this article will provide the information you need to contact the company on roadside occurrences you may face.

Roadside assistance is a service Tesla offers to assist drivers of their electric vehicles in the event of a breakdown or other road-related issues. To ensure that all Tesla users have convenience on the road, the company makes this service available 24/7. The services offered by Tesla roadside assistance include assistance with battery charging, towing, tire changes, and more.

By the end of this article, you’ll understand more about the Tesla service available, known as roadside assistance, and just how much use and help it can be of you.

Can You Call Tesla Roadside Assistance?

Yes, if you own a Tesla vehicle, you can call Tesla Roadside Assistance for help with various services.

The services you might call for may include changing a flat tire, towing, jump-starting a dead battery, changing a flat tire, and unlocking the vehicle if the key is lost or inside the vehicle. 

In addition, Tesla Roadside Assistance is available 24/7, and Tesla includes it with the purchase of a Tesla vehicle for a limited period. 

To call or reach Tesla Roadside Assistance, you’ll need to press the assistance button in your car or use the Tesla mobile app to reach a support representative.

However, the availability of Tesla Roadside Assistance depends on the type of Tesla vehicle you have and the coverage provided by your Tesla warranty or service plan.

For Tesla vehicles with an active warranty or a Tesla Service Plan, Roadside Assistance is typically available 24/7.

Equally important, Roadside Assistance coverage may vary based on the specifics of your vehicle and your particular warranty or service plan. 

So, it’s best to consult your Tesla Owner’s manual or contact Tesla directly for more information on your specific coverage.

Additionally, Tesla designs this service to assist you in case of a flat tire, a dead battery, or if you run out of charge on the road.

But, if your situation requires a tow to a Service Center, there will be a fee for the tow. And the tow fee depends on the tow’s distance and the type of vehicle you own. 

Thus, it would be best to contact Tesla directly for specific information on the tow fees and the services covered under their Roadside Assistance program.

A Tesla representative will answer and assist you if you call Tesla’s Roadside Assistance. 

Depending on the nature of the issue with your vehicle, they’ll dispatch a tow truck or a service technician. 

Then, the representative will update you on the estimated arrival time and keep you informed throughout the process.

Keep in mind that the availability of Roadside Assistance may vary depending on your location and the time of day. 

However, if you need assistance, it’s best to call Tesla’s Roadside Assistance line as soon as possible for the quickest response.

How Much Does Tesla Roadside Assistance Cost?

Tesla offers Roadside Assistance as a standard feature for all its vehicles, and there is no additional cost for this service. 

The Roadside Assistance covers tire changes, jump-starts, fuel delivery, and towing, among others. 

So, if a Tesla vehicle requires Roadside Assistance, the owner can request the service through the Tesla app or by calling Tesla’s support line.

In addition, they won’t have to worry about incurring any extra charges. 

However, you may need to pay for the cost of any repairs that you may require outside the Roadside Assistance coverage, such as a new battery or tire.

Thus, you should call Tesla Roadside Assistance if you experience a breakdown or any other issue with your Tesla vehicle that renders it inoperable and can’t drive it to a Tesla Service Center.

Some examples of situations that may warrant a call to Roadside Assistance include:

• Flat tire
• Dead battery
• Engine trouble
• Electrical issues
• Lockouts

Tesla Roadside Assistance is available 24/7 and can provide towing, jump-starting, and tire changes. 

And to reach Tesla Roadside Assistance, you can call the number found in your vehicle’s touchscreen or the Tesla app.

In like manner, you may want to call the Tesla service center for the following issues if you ever face any.

#1. Battery Assistance 

Suppose you run out of charge while on the road; you can call Tesla Roadside Assistance for mobile recharge.

The technician will come to your location and provide enough charge to get you to the nearest Tesla Supercharger or your destination.

#2. Tire Assistance 

You can call Tesla Roadside Assistance if you have a flat tire or a tire-related issue. The technician will visit your location to change your tire or provide any necessary repairs.

#3. Towing Assistance 

If your vehicle needs towing, you can call Tesla Roadside Assistance for a tow. 

The technician will come to your location, hook up your vehicle and tow it to the nearest Tesla Service Center or your destination.

#4. Key Assistance 

If you’ve lost your key or need a replacement, call Tesla Roadside Assistance for assistance. 

The technician will come to your location and provide you with a temporary key or program a new one on the spot.

#5. Lockout Assistance 

If you’ve locked yourself out of your vehicle, you can call Tesla Roadside Assistance. The technician will come to your location, unlock your vehicle, and get you back on the road.

It’s important to note that Tesla Roadside Assistance is only available for Model S, Model X, Model 3, Model Y, and Roadster vehicles, and only in certain countries. 

Before calling for assistance, it’s always a good idea to check if the service is available in your location and if there are any limitations or restrictions.

How Long Do You Have Tesla Roadside Assistance?

The time you have Tesla Roadside Assistance depends on the Model of the Tesla vehicle you have and the time of purchase. 

Here is a general representation of the coverage period for each Model:

Model	Coverage Period
Model S, X, and 3	Purchased before January 1, 2021: 4 years or 50,000 miles.
Model S, X, and 3	Purchased on or before January 1, 2021: 4 years with unlimited miles.
Model Y	Four years with unlimited miles

Please note that this information is subject to change, and it’s always a good idea to check your specific vehicle’s documentation or contact Tesla directly for the most up-to-date information.

The availability of Tesla Roadside Assistance depends on the type of Tesla vehicle you have and the coverage provided by your Tesla warranty or service plan. 

For Tesla vehicles with an active warranty or a Tesla Service Plan, Roadside Assistance is typically available 24 hours a day, seven days a week, to assist drivers with any issues they may encounter while on the road. 

However, it’s important to note that Roadside Assistance coverage may vary based on the specifics of your vehicle and your particular warranty or service plan. 

So, it’s best to consult your Tesla Owner’s manual or contact Tesla directly for more information on your specific coverage.

The availability of this service ensures that Tesla drivers have access to help whenever they need it, whether in the middle of the night or during a holiday.

What is the Tesla Roadside Assistance Wait Time?

The Tesla Roadside assistance wait time is when you receive assistance from Tesla after requesting one through the Roadside Assistance.

Tesla is known for their exceptional customer service and Roadside Assistance, so wait times are typically minimal.

If you need Roadside Assistance, you can call Tesla’s support line, and they will assist you with your issue. 

The wait time may vary depending on the time of day and how busy their support line is. In general, it’s best to call as soon as possible to minimize wait time. 

Although, the wait time can vary depending on several factors, such as the time of day, location, and the nature of the request.

However, you can contact Tesla’s Roadside Assistance service directly to get up-to-date information on the wait time. 

You can do this by calling Tesla’s Roadside Assistance number, available 24/7, on the Tesla website, or in your vehicle’s owner’s manual.

The wait time for Tesla Roadside Assistance varies depending on several factors, such as the location and availability of service vehicles, the severity of the issue, and the time of day. 

Generally, Tesla strives to provide fast and efficient service to its customers. The company has a network of mobile technicians who can quickly reach the site of a breakdown or accident.

Wait times can vary; a technician may take longer to arrive. 

So, if you need roadside assistance, it’s always a good idea to call Tesla’s Roadside Assistance line as soon as possible so that the company can dispatch a technician as soon as possible.

Finally, if you’re having a problem with your Tesla vehicle, feel free to reach out for assistance.